We accept returns under the following conditions:
The product must be returned in its original condition and as it was delivered.
No claims for damaged products will be accepted, as we ensure all items are carefully inspected and securely packed before shipping.
Returns must be initiated within 6 days of receiving the product.
2. How to Initiate a Return
To start a return, please contact us at:
📧 enas20516@gmail.com
📞 +971 50 218 6606
💬 WhatsApp
Please include your order number, contact details, and the reason for return. We will provide you with instructions on how to proceed.
3. Delivery Charges
Delivery charges are non-refundable.
Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item sent).
4. Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed and credited to your original method of payment within 10 business days.
5. Non-Returnable Items
Please note, we do not accept returns or offer refunds on the following:
Items returned damaged or altered from their original condition
Customized or special order items
Items returned after the return window has closed
6. Contact Information
If you have any questions about our Refund and Returns Policy, feel free to contact us:
Yazan Gems Stones LLC
📍 783P+MX7, First Floor, Garhoud Centre – Office No. 10, Al Garhoud, Dubai, United Arab Emirates
📧 enas20516@gmail.com
📞 +971 50 218 6606
🌐 https://whyamber.com
💬 WhatsApp