FAQ
1. What is Baltic amber?
Baltic amber is natural fossilized tree resin formed millions of years ago in the Baltic region. Each piece is naturally unique in colour and appearance.
2. How can I verify that my amber jewellery is genuine?
We carefully source our amber from trusted suppliers. Authenticity certificates are provided with selected pieces only and will be stated when included.
3. Is your amber natural or treated?
Our collection includes different types of amber. The material and any relevant treatment or processing are described in the individual product details.
4. Will my item look exactly like the photos?
Natural amber and gemstones may vary slightly in colour, pattern and appearance, making each piece unique.
5. How can I test if my amber is genuine?
Genuine amber may fluoresce under UV light and can float in concentrated salt water. However, home tests are not conclusive, so professional testing is recommended when certainty is required.
6. How should I care for my amber and gemstone jewellery?
Avoid perfumes, chemicals, direct sunlight and heat. Do not wear your jewellery while swimming or showering. Store separately and clean gently with a soft cloth.
7. Do you offer a warranty?
Yes. Our jewellery includes a 1-year warranty against manufacturing defects from the date of purchase. Normal wear, accidental damage and improper care are not covered.
8. What is your return and exchange policy?
Returns and exchanges may be requested within 7 days of receiving your order, subject to our Return & Refund Policy. Sale and promotional items are final sale unless received damaged, defective, or incorrect.
9. Do you deliver across the UAE and internationally?
Yes. We deliver across the UAE and internationally. International shipping fees are calculated at checkout based on the destination and shipping company rates.
10. How long does delivery take?
UAE delivery is within 2 days. International delivery is typically within 5 days, depending on the destination.
1. What is Baltic amber?
Baltic amber is natural fossilized tree resin formed millions of years ago in the Baltic region. Each piece is naturally unique in colour and appearance.
2. How can I verify that my amber jewellery is genuine?
We carefully source our amber from trusted suppliers. Authenticity certificates are provided with selected pieces only and will be stated when included.
3. Is your amber natural or treated?
Our collection includes different types of amber. The material and any relevant treatment or processing are described in the individual product details.
4. Will my item look exactly like the photos?
Natural amber and gemstones may vary slightly in colour, pattern and appearance, making each piece unique.
5. How can I test if my amber is genuine?
Genuine amber may fluoresce under UV light and can float in concentrated salt water. However, home tests are not conclusive, so professional testing is recommended when certainty is required.
6. How should I care for my amber and gemstone jewellery?
Avoid perfumes, chemicals, direct sunlight and heat. Do not wear your jewellery while swimming or showering. Store separately and clean gently with a soft cloth.
7. Do you offer a warranty?
Yes. Our jewellery includes a 1-year warranty against manufacturing defects from the date of purchase. Normal wear, accidental damage and improper care are not covered.
8. What is your return and exchange policy?
Returns and exchanges are accepted according to our policy. Sale and promotional items are final sale unless received damaged or defective.
9. Do you deliver across the UAE and internationally?
Yes. We deliver across the UAE and internationally. International shipping fees are calculated at checkout based on the destination and shipping company rates.
10. How long does delivery take?
UAE delivery is within 2 days. International delivery is typically within 5 days, depending on the destination.