Refund and Returns Policy

1. Returns

You may request a return within 7 days of receiving your order.

To be eligible for a return, the item must be:

* Unused and unworn
* In its original condition
* In its original packaging
* Accompanied by your order number or proof of purchase

Please contact us before returning any item. Returns sent without prior approval may be delayed or refused.

2. Non-Returnable Items

The following items cannot be returned unless they arrive damaged, defective, or incorrect:

* Customised or personalised items
* Engraved, resized, or altered items
* Made-to-order pieces
* Earrings that have been removed from their sealed packaging, for hygiene reasons

3. Damaged, Defective or Incorrect Items

Please inspect your order as soon as you receive it.

If your item arrives damaged, defective, or different from what you ordered, please contact us immediately upon receiving and inspecting your order.

Please provide your order number, clear photos of the item, and photos of the outer packaging so we can review the issue.

If the item is confirmed to be damaged, defective, or incorrect, we will arrange an appropriate replacement or refund and provide instructions regarding return shipping where required.

4. Return Shipping

For returns due to a change of mind, return shipping costs are the responsibility of the customer.

Items must be securely packaged to prevent damage during transit. We recommend using a trackable shipping service, as we cannot be responsible for returned items that are lost or damaged before reaching us.

If an item is confirmed to be damaged, defective, or incorrect, we will advise you regarding the appropriate return shipping arrangements.

5. Refunds

Once your returned item is received and inspected, we will notify you of the outcome.

If approved, your refund will be issued to your original payment method.

Please allow approximately 7–10 business days for the refund to appear, depending on your bank or payment provider.

Original shipping charges are non-refundable, except where the item was confirmed to be damaged, defective, or incorrect.

6. Exchanges

If you would like to exchange an item, please contact us first.

Where an exchange is available, we will provide the appropriate instructions. Any applicable shipping costs will be confirmed before the exchange is arranged.

7. Natural Amber & Gemstones

Amber and gemstones are natural materials. Variations in colour, pattern, inclusions, shape, size, and appearance may occur from one piece to another.

These natural variations are part of the individual character of each piece and are not considered defects.

We make every effort to present our products accurately; however, the actual product may vary slightly from the images shown.

8. One-Year Warranty

Our jewellery is covered by a 1-year warranty against manufacturing defects from the date of purchase.

If you believe your item has a manufacturing defect, please contact us with your order number, description of the issue, and clear photographs.

The warranty does not cover:

* Normal wear and tear
* Accidental damage
* Misuse or improper handling
* Improper storage
* Damage caused by exposure to water, chemicals, perfumes, cosmetics, or unsuitable cleaning products
* Damage resulting from failure to follow our care instructions
* Natural variations in amber or gemstones

Our team will assess the item and advise you of the available solution.

9. Sale & Promotional Items

Items purchased on sale or promotion are considered final sale and cannot be returned or exchanged, unless they arrive damaged, defective, or incorrect.

10. Contact Us

To request a return, report a problem, arrange an exchange, or make a warranty claim, please contact us:

Email: info@whyamber.com
WhatsApp: +971 50 218 6606

Please include your order number and reason for contacting us so we can assist you as quickly as possible.